Returns & Exchanges

At Memo, we want you to love your beauty routine, which is why we offer a 30-day window for returns or exchanges on all products. If a formula doesn't suit your skin, we are committed to making it right with a simple and transparent process.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Prepare Your Package

  Securely pack the products in their original packaging, ensuring all caps are tightened to prevent leaks during transit.

• 3.
  Attach the Label

  Print the prepaid shipping label provided via email and affix it clearly to the outside of your return parcel.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, your refund or store credit will be processed within 5 to 7 business days.